ByMatthew Arnold
So, you post your form off to the post office/tax office/council/insurance company/bank/cable company (* delete applicable). What happens next – from your perspective? “They” are busy getting on with it – right? Two weeks go by – so you give them a call? You spend a while on the phone as they track down your…
ByMatthew Arnold
So why do these thing happen? In the office, in the factory, in the customer service centre? If you really want to find out why we do things, ask why 5 times – who knows what you might find… Check this funny little video : A Funny “Whys” Video from the Lean Blog And a…
ByMatthew Arnold
My wife and I took our two year old boy to Twycross zoo today, and we had a great time. Though I suspect some parents may not have done, and it is all down to a bit of [missing] common sense. Here’s a photo of the changing facilities, could do with a bit of padding…
ByMatthew Arnold
The devil is in the detail – and getting things right can help your business improve service and reduce costly errors. This is a simple example of where small change can eliminate repeated frustrations. But what happens when this thinking is applied to all aspects of your business: in purchasing, servicing, manufacturing, delivery, finance, HR…
ByMatthew Arnold
Most, if not all, well managed businesses have plans in place should disaster strike. Though for many businesses the first time the plans are tested is when the dreaded day arrives and all too often the plans come apart at the seams when the disaster doesn’t go quite as planned. Disasters can be awkward like…
ByMatthew Arnold
How often have you picked up a stapler in the office, clipped the corner, and sworn when you discover there are no staples. The problem always crops up – time after time. What other ‘Design’ issues happen time and again in your work environment: Monthly reports that don’t really get to the heart of the…
ByMatthew Arnold
Even buying your favorite coffee can be designed so that it is easy and quicker for the barister, and right first time for the customer. New standardised Work at Starbucks From: Leanblog.org
ByMatthew Arnold
Another simple solution – and the problem goes away. Are there any like these in your workplace? Quitting a Software Application: Safari vs. Chrome From: Leanblog.org
ByMatthew Arnold
When a fast food restaurant faced with the problem of customers disposing of valuable and reusable trays, rather than putting signs up to admonish careless customers (and in the process trying to make the loss of trays their customers’ problem) this famous restaurant chain simply designed-out the problem. Don’t fix the problem – design it…