Systems Thinking, and why lean tools don’t work on their own
This remains one of my favourite stories about how systems work together. We all know about the “5 Whys“. But how do you know how many times to ask “Why?” if you don’t fully appreciate the system in which you are working? (Clue: it’s not always 5 times…) The Lincoln Memorial story explains it beautifully. Initially, the authorities had a problem…