ByMatthew Arnold
I regularly work with colleagues at MadAbout – people I’ve known for over 15 years(!). Our collaboration brings together a focus on: Applied Behaviour Analysis, and End-to-end system/process view using Lean and Systems Thinking techniques. It’s a match made in heaven – ticking all the boxes in the wider Socio-Technicial Systems Design approach to transformation…
ByMatthew Arnold
Why don’t some people want to change? Even when ‘we’ know things can be improved, often dramatically, we still seem to puzzle with those that seem less enthused.And of course, we never truly know what drives the behaviours, unless they tell us. But that doesn’t happen particularly often in the work environment. So, what can…
ByMatthew Arnold
This remains one of my favourite stories about how systems work together. We all know about the “5 Whys“. But how do you know how many times to ask “Why?” if you don’t fully appreciate the system in which you are working? (Clue: it’s not always 5 times…) The Lincoln Memorial story explains it beautifully. Initially, the authorities had a problem…