Five Nine Five Operational Review

Why oh why oh why… oh why oh why

ByMatthew Arnold September 17, 2011

So why do these thing happen? In the office, in the factory, in the customer service centre?

If you really want to find out why we do things, ask why 5 times – who knows what you might find…

Check this funny little video : A Funny “Whys” Video from the Lean Blog

And a more in depth look at Wikipedia: 5 Whys

Matthew Arnold

Operational review of people and process. Rapid diagnosis and sustainable results that last. Specialist in business transformation in the service sector and utilities.