ByMatthew Arnold
Arguing for an end to back offices and target driven approaches, John Seddon outlines theories that could permanently alter management approaches. When I was a young man the term ‘back office’ did not exist. Today it is in common parlance; it is considered axiomatic that back offices are a feature of efficiency; Whitehall extols their…
ByMatthew Arnold
So, you post your form off to the post office/tax office/council/insurance company/bank/cable company (* delete applicable). What happens next – from your perspective? “They” are busy getting on with it – right? Two weeks go by – so you give them a call? You spend a while on the phone as they track down your…
ByMatthew Arnold
Housing managers need to think carefully about whether outsourcing will actually solve their problems – or whether it could exacerbate it. Link to Guardian article From: The Guardian