ByMatthew Arnold
So, you post your form off to the post office/tax office/council/insurance company/bank/cable company (* delete applicable). What happens next – from your perspective? “They” are busy getting on with it – right? Two weeks go by – so you give them a call? You spend a while on the phone as they track down your…
ByMatthew Arnold
This is a fascinating article – aimed at Apple – but probably true for any large business. What I found more interesting is not about what to look for to check your share valuation, but what goes through the minds of the senior management team that thinks these courses actions are going turn the tide,…
ByMatthew Arnold
Most, if not all, well managed businesses have plans in place should disaster strike. Though for many businesses the first time the plans are tested is when the dreaded day arrives and all too often the plans come apart at the seams when the disaster doesn’t go quite as planned. Disasters can be awkward like…
ByMatthew Arnold
Camila Batmanghelidjh was born in Tehran in 1963. She was educated at Sherborne Girls’ School and Warwick University and became a psychotherapist. In her early 20s, she started her first charity, The Place To Be, a counselling service for schoolchildren. In 1996, she founded Kids Company in six converted railway arches in London, and in 2006…
ByMatthew Arnold
Too often, entrepreneurs or executives hesitate to reach out to others — even people who like them a lot. Sometimes it’s because they don’t want to be intrusive: “She’s so busy, I don’t want to bother her.” Other times, they’ll self-deprecate (“she won’t remember me”) or shrink from perceived conflict (“he’ll be angry I want…
ByMatthew Arnold
Each day managers throughout the world are provided with the same reports they’ve had for years (with all sorts of apparently business critical numbers on). After seeing the same report regularly, managers begin to take the data for granted, make assumptions about the figures and risk missing out on the real information. Don’t believe me?…
ByMatthew Arnold
We do the same things day after day – but do we take in the whole picture? Take a look at this clip (you’ll need the sound up too) – and remember to count the passes! Link to YouTube video
ByMatthew Arnold
The Hawthorne effect is a form of reactivity whereby subjects improve or modify an aspect of their behaviour being experimentally measured simply in response to the fact that they are being studied, not in response to any particular experimental manipulation. Wikipedia – The Hawthorne Effect From: Wikipedia