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  • Does it really take 6 weeks to get my claim sorted?!

    ByMatthew Arnold October 10, 2011

    So, you post your form off to the post office/tax office/council/insurance company/bank/cable company (* delete applicable). What happens next – from your perspective? “They” are busy getting on with it – right? Two weeks go by – so you give them a call? You spend a while on the phone as they track down your…

    Read More Does it really take 6 weeks to get my claim sorted?!Continue

  • A refreshing beverage – made easy

    ByMatthew Arnold August 29, 2011

    Even buying your favorite coffee can be designed so that it is easy and quicker for the barister, and right first time for the customer. New standardised Work at Starbucks From: Leanblog.org

    Read More A refreshing beverage – made easyContinue

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If these pages make you think, then I've done my job. If you'd like some advice with your business, then please click here: Matthew Arnold.

Matthew Arnold

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The Best Books

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Like-Minded sites

  • The Lean Thinker
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