Taking the customers’ journey to the boardroom. Hands-on operational review. Rapid diagnosis. Sustainable results.
ByMatthew Arnold
If you can’t describe what you’re doing as a process, you don’t know what you’re doing. A fantastic quote from the man who helped design practical work flow based on customer demand. He certainly helped Toyota in both: – designing cars based on what the customer actually wanted; and a – production process that was…
ByMatthew Arnold
595or is delighted to be sponsoring VODA Summer of a Lifetime in North Tyneside. Summer of a Lifetime is an exciting pilot project delivered by VODA in partnership with the Dame Kelly Holmes Legacy Trust and our national network of voluntary sector, Local Authority and Further Education Colleges, as part Government’s National Citizen Service…
ByMatthew Arnold
Rational behavior requires theory. Reactive behavior requires only reflex action. @demingSoS
ByMatthew Arnold
Arguing for an end to back offices and target driven approaches, John Seddon outlines theories that could permanently alter management approaches. When I was a young man the term ‘back office’ did not exist. Today it is in common parlance; it is considered axiomatic that back offices are a feature of efficiency; Whitehall extols their…
ByMatthew Arnold
Fans of Only Fools & Horses will remember Dell-Boy’s great line to the supermarket check-out girl, “Did you sue them?” When asked who, he replied “The Charm School!” And many of us will have found ourselves in circumstances when we would have loved to use the same sarcastic wit. Good customer service is one of…
ByMatthew Arnold
Change is an inevitable part of the modern business environment. But change rarely comes easily. Organizations, and the people within them, must constantly re-invent themselves to remain competitive. As a result, today’s leaders must do more than manage the status quo – leaders must be champions in change readiness – the ability to continuously initiate…
ByMatthew Arnold
A terrific management development essay by Fiona Dent – CLICK HERE 1. Be patient 2. Active listening 3. Flexibility 4. Build, link and develop ideas together 5. Show your understanding 6. Check that understadning 7. Express yourself fluently 8. Be enthusiastic 9. Remember the unextinguished fire 10. Above all, plan and prepare
ByMatthew Arnold
Employ your time improving yourself by other men’s writings, so that you shall gain easily what others have laboured hard for. – Socrates.
ByMatthew Arnold
The ability to learn faster than your competitors may be the only sustainable competitive advantage. – Arie De Geus
ByMatthew Arnold
The ability to really change organisations lays with the senior team. We’ve all heard of the need for a “burning platform” as an ignition for change – put who at the top will “admit to failure” if a burning platform exists. We’re immediately into a conundrum, which locks most management teams into continuing with what…