Taking the customers’ journey to the boardroom. Hands-on operational review. Rapid diagnosis. Sustainable results.
ByMatthew Arnold
This is a fascinating article – aimed at Apple – but probably true for any large business. What I found more interesting is not about what to look for to check your share valuation, but what goes through the minds of the senior management team that thinks these courses actions are going turn the tide,…
ByMatthew Arnold
The devil is in the detail – and getting things right can help your business improve service and reduce costly errors. This is a simple example of where small change can eliminate repeated frustrations. But what happens when this thinking is applied to all aspects of your business: in purchasing, servicing, manufacturing, delivery, finance, HR…
ByMatthew Arnold
It may appear that Steve Jobs is an inspired leader who succeeds by taking big risks on personal hunches, but there’s more to it than that. His success, and that of Apple, is designed in to the way they think and develop products. Their key to success, is to compete internally – ensuring the quality,…
ByMatthew Arnold
Most, if not all, well managed businesses have plans in place should disaster strike. Though for many businesses the first time the plans are tested is when the dreaded day arrives and all too often the plans come apart at the seams when the disaster doesn’t go quite as planned. Disasters can be awkward like…
ByMatthew Arnold
Camila Batmanghelidjh was born in Tehran in 1963. She was educated at Sherborne Girls’ School and Warwick University and became a psychotherapist. In her early 20s, she started her first charity, The Place To Be, a counselling service for schoolchildren. In 1996, she founded Kids Company in six converted railway arches in London, and in 2006…
ByMatthew Arnold
How often have you picked up a stapler in the office, clipped the corner, and sworn when you discover there are no staples. The problem always crops up – time after time. What other ‘Design’ issues happen time and again in your work environment: Monthly reports that don’t really get to the heart of the…
ByMatthew Arnold
Too often, entrepreneurs or executives hesitate to reach out to others — even people who like them a lot. Sometimes it’s because they don’t want to be intrusive: “She’s so busy, I don’t want to bother her.” Other times, they’ll self-deprecate (“she won’t remember me”) or shrink from perceived conflict (“he’ll be angry I want…
ByMatthew Arnold
Housing managers need to think carefully about whether outsourcing will actually solve their problems – or whether it could exacerbate it. Link to Guardian article From: The Guardian
ByMatthew Arnold
Each day managers throughout the world are provided with the same reports they’ve had for years (with all sorts of apparently business critical numbers on). After seeing the same report regularly, managers begin to take the data for granted, make assumptions about the figures and risk missing out on the real information. Don’t believe me?…
ByMatthew Arnold
We do the same things day after day – but do we take in the whole picture? Take a look at this clip (you’ll need the sound up too) – and remember to count the passes! Link to YouTube video