ByMatthew Arnold
We do the same things day after day – but do we take in the whole picture? Take a look at this clip (you’ll need the sound up too) – and remember to count the passes! Link to YouTube video
ByMatthew Arnold
The Hawthorne effect is a form of reactivity whereby subjects improve or modify an aspect of their behaviour being experimentally measured simply in response to the fact that they are being studied, not in response to any particular experimental manipulation. Wikipedia – The Hawthorne Effect From: Wikipedia
ByMatthew Arnold
Even buying your favorite coffee can be designed so that it is easy and quicker for the barister, and right first time for the customer. New standardised Work at Starbucks From: Leanblog.org
ByMatthew Arnold
Another simple solution – and the problem goes away. Are there any like these in your workplace? Quitting a Software Application: Safari vs. Chrome From: Leanblog.org
ByMatthew Arnold
When a fast food restaurant faced with the problem of customers disposing of valuable and reusable trays, rather than putting signs up to admonish careless customers (and in the process trying to make the loss of trays their customers’ problem) this famous restaurant chain simply designed-out the problem. Don’t fix the problem – design it…