Mistake Proofing – always looking for ways to improve

ByMatthew Arnold
The devil is in the detail – and getting things right can help your business improve service and reduce costly errors.
This is a simple example of where small change can eliminate repeated frustrations.
But what happens when this thinking is applied to all aspects of your business: in purchasing, servicing, manufacturing, delivery, finance, HR – error proofing the process, maximising “Right first time”, eliminating waste and failure…
Link to the original blog entry here
Matthew Arnold

Operational review of people and process. Rapid diagnosis and sustainable results that last. Specialist in business transformation in the service sector and utilities.